Last updated: 25 August 2026

Dynamic Trailers (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit www.dynamictrailers.com.au (the “Website”) or otherwise deal with us.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Website or providing us with your personal information, you agree to the practices described in this policy.

1. What personal information we collect

The personal information we collect depends on how you interact with us. It may include:

• Contact details – your name, email address, phone number and postal or delivery address.
• Enquiry and sales information – details of the trailer, parts, repairs or services you are interested in, custom build specifications, quotes and order history.
• Finance and payment information – where you apply for a payment plan or finance, information required to process or refer your application (note: finance is generally arranged through a third-party provider, see Section 4).
• Website usage information – information collected automatically when you browse the Website, such as your IP address, browser type, device information, pages visited and the date and time of your visit.

We do not generally collect sensitive information (such as health information). If we ever need to, we will only do so with your consent or where permitted by law.

2. How we collect personal information

We collect personal information in a number of ways, including when you:

• complete our online contact form, finance/quote form or finance calculator;
• email us, call us, or message us on social media;
• purchase a trailer, or buy parts and accessories;
• arrange a warranty repair (in the rare event of a fault we are responsible for);
• visit our premises at 15 Spencer Street, Sunshine West VIC 3020; or
• browse the Website (through cookies and analytics tools, see Section 7).

Where reasonable and practicable, we collect personal information directly from you. In some cases we may collect it from third parties, such as a finance provider or a delivery partner.

3. Why we collect and use your personal information

We collect, hold and use personal information for purposes including to:

• respond to your enquiries and provide you with quotes;
• design, manufacture, sell and deliver trailers, and supply parts and accessories;
• carry out warranty repairs where a fault is our responsibility;
• process orders, payments and finance or payment-plan applications;
• provide customer support and honour warranties;
• manage our relationship with you and keep our records up to date;
• send you information about our products, offers and services where you have not opted out (see Section 5); and
• comply with our legal obligations.

If you do not provide the personal information we request, we may not be able to provide you with the products or services you are seeking.

4. Disclosure of personal information

We may disclose your personal information to third parties where necessary to provide our products and services, including:

• Finance and payment providers – for example, when you request a payment plan, we may share your details with our finance partner so they can contact you and assess your application.
• Delivery and logistics providers – to arrange delivery of your trailer or parts.
• Service providers – such as our website host, IT and email providers, and payment processors.
• Professional advisers – such as accountants and lawyers, where required.
• Government or regulatory bodies – where required or authorised by law.

We do not sell your personal information to third parties.

5. Direct marketing

From time to time we may use your personal information to send you marketing communications about our products, promotions and services. You can opt out of receiving marketing at any time by using the unsubscribe link in our emails or by contacting us using the details in Section 11. We will action your request as soon as practicable.

6. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes physical, electronic and procedural safeguards. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of information transmitted to us online.

We will retain your personal information only for as long as it is needed for the purposes described in this policy, or as required by law. When it is no longer needed, we will take reasonable steps to destroy or de-identify it.

7. Cookies and website analytics

Our Website may use cookies and similar technologies to help it function, remember your preferences, and understand how visitors use the site. We may also use analytics tools (such as Google Analytics) to collect statistical information about website traffic.

You can set your browser to refuse cookies or to alert you when cookies are being sent; however, some parts of the Website may not function properly if you do.

8. Overseas disclosure

Some of the service providers we use (for example, website hosting or analytics providers) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

9. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete or misleading. To make a request, please contact us using the details in Section 11. We will respond within a reasonable period. There is generally no charge for making a request, although we may charge a reasonable fee to cover the cost of providing access in some cases.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details in Section 11 so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Dynamic Trailers Pty Ltd ABN 45 681 964 116 15 Spencer Street, Sunshine West VIC 3020 Phone: 0470 365 626 Email: sales@dynamictrailers.com.au

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our Website, and the “Last updated” date at the top shows when it was last revised. We encourage you to review this policy periodically.